Frequently Asked Questions

Orders and Shipping

Do you offer free shipping?

Yes. Eligible U.S. orders with a merchandise subtotal of $100 or more after discounts and before taxes receive free standard shipping. Orders below $100 are charged the rate shown at checkout.

When will my order ship?

Some products are printed or produced after an order is placed. Processing time is separate from carrier transit time and varies by product and fulfillment partner. You will receive tracking information when your order ships.

Where is my tracking number?

Tracking is emailed to the address used at checkout after fulfillment. Check your spam or promotions folder if you do not see it.

Can I change my shipping address?

Email us immediately at leroy@dripfactory.online. We cannot guarantee an address can be changed after fulfillment begins.

Returns and Exchanges

What is your return window?

Eligible items may be returned within 30 calendar days after delivery. Items must be unworn, unwashed, unused, and in their original condition. Read the full Refund Policy before sending anything back.

What if my item is damaged or incorrect?

Contact us within 7 days of delivery with your order number and clear photos. We will review the problem and provide the appropriate replacement or refund.

Do you offer exchanges?

The fastest option is to return the eligible item and place a new order for the correct size or color after the return is approved.

Products and Sizing

How should I choose a size?

Review the size information on the product page before ordering. If you are between sizes or want a looser fit, consider sizing up.

Will the color or print placement look exactly like the screen?

Screen settings and production methods can cause minor color or placement differences. These normal variations do not affect the quality or authenticity of the design.

Contact

Email leroy@dripfactory.online or call (612) 298-1406. Include your order number when asking about an existing order.